New Standard Delivery Serivce!

Wednesday, 2 October 2019  |  Sarah

Special Delivery!

We believe that every delivery shipped by us is a special delivery and have always tried to use the best delivery solutions for our customers. Now we have improved our standard shipping service with Royal Mail, so you should find you get your orders quicker, and if you give us our phone number and email you can get updates form Royal Mail about your delivery...

 

  UK EU Rest of World Notes
Updates Yes Yes Yes Please provide a working mobile number for text alerts and a email address for email notifications.
Delivery Timescale 48 hour 3/5 working days* 5-7 working days *Delivery timescale of 3-4 working days to; Ireland / France / Germany / Spain / Italy / Netherlands / Switzerland / Belgium / Sweden / Austria and Luxembourg
Tracking Yes Yes** Yes**

**Dependant on local services available in recipiant country, please refer to Royal Mail website services coverage (https://www.royalmail.com/personal/international-delivery/international-tracked-signed/coverage)

Proof of Posting Yes Yes Yes  
Signature required Optional Optional Optional

Due to local postal services, we will decide if we want to add this at no extra cost to yourself to ensure that you get your order

PO Box Delivery No No No*** ***Africa and the Middle East delivery is possible to a PO Box
Tracked Returns Yes Yes Yes Please contact us prior to returning anything so you can use our new free returns portal.

Royal Mail also have a notification on their website about International Incidents which may affect the delivery of your order, if you would like, please use the following link to view any current International Incidents: https://personal.help.royalmail.com/app/answers/detail/a_id/5317

Tracking your Order

Once your order has been dispatched from our warehouse you can track your order. If you have given us a mobile number or email address you will be sent updates automatically. To do this manually you will need your Tracking number and to use the Royal Mail website, Track and Trace system: https://www.royalmail.com/track-your-item#/

Ordered larger products or have a value above £100 GBP?

As standard we automatically upgrade all orders that are over £100 to courier delivery, which is also a fully tracked service. Orders that are for Rods or oversized are also automatically upgraded, with no extra cost to yourself!

 

 

 
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