Frequently Asked Questions

Purchasing & Credit Cards & Shipping

• Credit card errors
• Packaging
• Shipping
• Your invoices

Gift Vouchers, Coupons & Loyalty Points

• Returns policy
• Using discount coupons & gift vouchers
• Purchasing gift vouchers
• Loyalty points
• Privacy policy

Using Our Site

• Accessing Our Hatch Charts
• Selecting different size flies
• Downloading Fly Fishing eGuides

Trade Accounts

• Trade accounts

Talking to us

• Contact Us

Remember if you have any problems we have a dedicated telephone team ready to help 9am to 5pm GMT Monday to Friday