Terms and Conditions

Package and Postage:

When you have chosen your flies, postage and packing charges needs to be applied. For UK delivery normally up to 7 working days (usually because of Post Office Delivery!). We try and ship next day where possible. If your order is temporarily out of stock, you will be informed via e-mail. You will have the option of either choosing a different item/fly or to wait for the order to arrive  - an estimated date will be given.

We may send items in part shipments to expedite orders.

All goods shall remain the property of The Essential Fly until they have been paid for in full.

Substitutions

To expedite orders and minimise shipping costs we reserve the right to substitute flies. We will substitute flies of a different size.

Returns from the customer:

"Under the Distance Selling Regulations you have 7 working days from the day following receipt of the goods in which to cancel this order. Cancellation may be made by phone or email". You will have received your rights to cancel via automated e-mail.

You, the consumer will be responsible for paying for the returned flies, we recommend that a receipt of postage by the Royal Mail or Recorded Delivery. When sending your return we would ask that the flies are sent back in the original packaging un-used. We ask that you take reasonable care of your flies, these must be un-used.

We ask that you return your delivery note with the package. This will allow us to refund your account quicker.

If  your return comply with the Distance Selling Regulations, you will be granted a full refund. .

Discounts

Additional discounts are available at the fishing basket for volume purchases, these will be applied automatically at the till.

Gift Vouchers / Credit Notes

Gift vouchers and credit notes are valid for 1 year from point of issue. If not used then these will become invalid and cease to work. If out of date they may have no value. At no stage can Gift Vouchers or Credit notes be exchanged for cash.

Purchasing

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Credit Card Payments

We accept Paypal, Visa, Mastercard, American Express, Switch, Solo and Delta payments over the Internet.

Ordering

All prices quoted are in sterling (UK pounds) and include VAT at the current rate. Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Although any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering. Errors and omissions excepted.

Order Cancellation

If you wish to cancel an order please phone us on: 0845 401 4001 or email us at: customerservices@theessentialfly.com

Special Offers and Free Gifts

All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. The free gift offer may not appear on your order, but the item will be sent if the requirement of the order is met.

Delivery Schedule

We endevour to despatch same day or next day. We will normally dispatch your order within 7 business days.

Delivery Times

Delivery time normally takes between 1-3 days depending upon location within the British Isles, but may on occasion take up to 14 days. Overseas orders may vary in time to arrive due to international postal systems.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax / VAT

Dealers and resellers will be issues with VAT invoices on request.

Credit Card Security

This site uses Thwarte top SSL security, which your browser automatically detects and encrypts any information sent by you. If you have any queries on the security of this site please phone 0845 401 4001.

Reaching Us

If you need to reach us, please email us on customerservices@theessentialfly.com, alternatively, you can call on 0845 401 4001 or write to us at Rowan Lodge, 35b Bondgate, Selby, YO8 3LX, North Yorkshire, United Kingdom.

Privacy Policy

The Essential Fly will NOT disclose the information we collect to outside parties.  We do not sell, trade or rent your personal information to others. We use the information we collect on the site to make shopping at our store possible and to enhance your overall shopping experience.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses.