Terms and Conditions

Package and Postage:

When you have chosen your goods, postage and packing charges needs to be applied. For UK delivery normally up to 7 working days (usually because of Post Office Delivery!). We try and ship next day where possible for in stock items. For SPO (special order items) we endeavour to get them to you as quickly as possible but are reliant on these goods coming in from the supplier. If your order is temporarily out of stock, you will be informed via e-mail. You will have the option of either choosing a different item or to wait for the order to arrive  - an estimated date will be given.

We may send items in part shipments to expedite orders.

All goods shall remain the property of The Essential Fly until they have been paid for in full.

Special Order Items

This means that we do not hold stock of this particular item and we will order it in from the manufacturer for you.  We do our best to get SPO items to customers as quickly as possible but we are reliant on the suppliers getting the goods to us promptly.  So the dates for dispatch on our store are our best estimates. On occasions, the manufacturers may be delayed in dispatching the goods to us or they may have limited stock availability of which we are not aware.  We will keep in touch with you as much as possible should there be any such delays and do our best to get you your goods or goods of a comparable nature as quickly as possible.

Substitutions

To expedite orders and minimise shipping costs we reserve the right to substitute flies. We will substitute flies of a different size.

Returns from the customer:

"Under the Distance Selling Regulations you have 7 working days from the day following receipt of the goods in which to cancel this order. Cancellation may be made by phone or email". You will have received your rights to cancel via automated e-mail.  We have a Returns Policy which is available to view online or by request.

We ask that you contact us first to let us know you wish to return an item please. Be aware, you, the consumer will be responsible for the return and for paying for the returned goods, so we recommend you get a receipt of postage by the Royal Mail or send it via Recorded Delivery. When sending your return we must ask that the goods are sent back in the original packaging. We ask that you take care of your goods, these must be un-used. 

We ask that you return your delivery note with the package. This will allow us to refund your account quicker.

If  your return complies with the Distance Selling Regulations, you will be granted a refund. We reserve the right to charge a restocking fee as per our Returns Policy. 

Discounts

Additional discounts or promotions may be available, these will be applied automatically in the shopping basket.

Gift Vouchers / Credit Notes

Gift vouchers and credit notes are valid for 1 year from point of issue. If not used then these will become invalid and cease to work. If out of date they may have no value. At no stage can Gift Vouchers or Credit notes be exchanged for cash.

Purchasing

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Credit Card Payments

We accept Paypal, Visa, Mastercard, American Express, Switch, Solo and Delta payments over the Internet.

Ordering

All UK prices quoted are in sterling (UK pounds) and include VAT at the current rate.  It is possible to amend the displayed currency to that of your locality, through use of the currency selection tool.

Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Although any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering.

E & O.E. (Errors and omissions excepted)

Although every effort is made to ensure that all information and pricing is correct with over 11,000 products and some manufacturers prices changing without notification we reserve the right to refuse an order and refund the customer in event of an error of this nature.

Transactions

Prices displayed on our site are in your chosen currency.  The actual bank transaction itself however is arranged in GBP. When confirming your order, a transaction request is sent to your bank to release funds to us.  It is possible that your bank will operate on a different exchange rate to that used by ourselves (we used the LIBOR rate), which could result in minor fluctuations in the total amount that you are billed.  This is not something that we can affect, though would like you to be aware of in advance of ordering with us.

Order Cancellation

If you wish to cancel an order please phone us on: 01757 333003 or email us at: customerservices@theessentialfly.com

Special Offers and Free Gifts

All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. The free gift offer may not appear on your order, but the item will be sent if the requirement of the order is met.

Delivery Schedule

We endeavour to dispatch same day or next day for in stock items. We will normally dispatch your order within 7 business days.   For SPO (special order items) we endeavour to get them to you as quickly as possible but are reliant on these goods coming in from the supplier.

Delivery Times

Delivery time normally takes between 1-3 days depending upon location within the British Isles, but may on occasion take up to 14 days. Overseas orders may vary in time to arrive due to international postal systems.

Back Orders

If your item is not in stock, we will back order for you. You will be contacted with the option to cancel or choose an alternative item for your order if you would rather not wait.

Tax / VAT

Dealers and resellers will be issues with VAT invoices on request.

Credit Card Security

This site uses Thwarte top SSL security, which your browser automatically detects and encrypts any information sent by you. If you have any queries on the security of this site please phone 0845 401 4001.

Reaching Us

If you need to reach us, please email us on customerservices@theessentialfly.com, alternatively, you can call on 01757 333003 or write to us at Rowan Lodge, 35b Bondgate, Selby, YO8 3LX, North Yorkshire, United Kingdom.

Privacy Policy

The Essential Fly will NOT disclose the information we collect to outside parties.  We do not sell, trade or rent your personal information to others. We use the information we collect on the site to make shopping at our store possible and to enhance your overall shopping experience.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses.

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