Terms and Conditions

Package and Postage:

When you have chosen your goods, postage and packing charges needs to be applied. For UK delivery normally up to 7 working days (usually because of Post Office Delivery!). We try and ship next day where possible for in stock items. For SPO (special order items) we endeavour to get them to you as quickly as possible but are reliant on these goods coming in from the supplier. If your order is temporarily out of stock, you will be informed via e-mail. You will have the option of either choosing a different item or to wait for the order to arrive  - an estimated date will be given.

We may send items in part shipments to expedite orders.

All goods shall remain the property of The Essential Fly until they have been paid for in full.

Special Order Items

This means that we do not hold stock of this particular item and we will order it in from the manufacturer for you.  We do our best to get SPO items to customers as quickly as possible but we are reliant on the suppliers getting the goods to us promptly.  So the dates for dispatch on our store are our best estimates. On occasions, the manufacturers may be delayed in dispatching the goods to us or they may have limited stock availability of which we are not aware.  We will keep in touch with you as much as possible should there be any such delays and do our best to get you your goods or goods of a comparable nature as quickly as possible.

Substitutions

To expedite orders and minimise shipping costs we reserve the right to substitute flies. We will substitute flies of a different size.

Returns And Cancellations:

We think it is important that everyone understands the legal rights to purchasing.

We adhere to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations and want to ensure that you get the best service from us for your purchases.   On receipt of your goods, you are free to handle them but please do not use them if you wish to cancel your contract.  The type of handling that you would use in a shop to look at the products and decide whether to buy them is fine.

Under the above mentioned regulations, you have a legal right to cancel your contract with us within 14 days of your receipt of your products.

If you want to cancel your contract please get in touch within the 14 days either by email to customerservices@theessentialfly.com or by phone to us at 01757 333003 and we will send you a cancellation form.

If you do cancel your contract with us, as above, we will refund the payment we have received from you for the products.  You will be responsible for sending the products back to us including the cost of sending the products back.  Please make sure you return the goods to us in their original and unused condition with all its packaging. We may deduct from your refund the loss in value of the product/s as a result of unnecessary  handling by your or for any diminishment in their value.

We will refund you within 14 days after we receive the products back from you.  We will refund using the same method you used to pay or you are welcome to a credit voucher if you prefer.

Discounts

Additional discounts or promotions may be available, these will be applied automatically in the shopping basket.

Gift Vouchers / Credit Notes

Gift vouchers and credit notes are valid for 1 year from point of issue. If not used then these will become invalid and cease to work. If out of date they may have no value. At no stage can Gift Vouchers or Credit notes be exchanged for cash.

Purchasing

Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Credit Card Payments

We accept Paypal, Visa, Mastercard, American Express, Switch, Solo and Delta payments over the Internet.

Ordering

All UK prices quoted are in sterling (UK pounds) and include VAT at the current rate.  It is possible to amend the displayed currency to that of your locality, through use of the currency selection tool.

Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Although any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering.

Customs Requirements

We are delighted to ship our products to anglers worldwide.  For certain countries we are required to provide a customs declaration on the contents of the package and the value of the goods when dispatching a delivery.  Please be aware that as this is a legal document we are obliged to state the accurate details on the declaration.

E & O.E. (Errors and omissions excepted)

Although every effort is made to ensure that all information and pricing is correct with over 11,000 products and some manufacturers prices changing without notification we reserve the right to refuse an order and refund the customer in event of an error of this nature.

Transactions

Prices displayed on our site are in your chosen currency.  The actual bank transaction itself however is arranged in GBP. When confirming your order, a transaction request is sent to your bank to release funds to us.  It is possible that your bank will operate on a different exchange rate to that used by ourselves (we used the LIBOR rate), which could result in minor fluctuations in the total amount that you are billed.  This is not something that we can affect, though would like you to be aware of in advance of ordering with us.

 

Special Offers and Free Gifts

All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. The free gift offer may not appear on your order, but the item will be sent if the requirement of the order is met.

Delivery Schedule

We endeavour to dispatch same day or next day for in stock items. We will normally dispatch your order within 7 business days.   For SPO (special order items) we endeavour to get them to you as quickly as possible but are reliant on these goods coming in from the supplier.

Delivery Times

Delivery time normally takes between 1-3 days depending upon location within the British Isles, but may on occasion take up to 14 days. Overseas orders may vary in time to arrive due to international postal systems.

Back Orders

If your item is not in stock, we will back order for you. You will be contacted with the option to cancel or choose an alternative item for your order if you would rather not wait.

Tax / VAT

Dealers and resellers will be issues with VAT invoices on request.

Credit Card Security

This site uses Thwarte top SSL security, which your browser automatically detects and encrypts any information sent by you. If you have any queries on the security of this site please phone 0845 401 4001.

Reaching Us

If you need to reach us, please email us on customerservices@theessentialfly.com, alternatively, you can call on 01757 333003 or write to us at Rowan Lodge, 35b Bondgate, Selby, YO8 3LX, North Yorkshire, United Kingdom.

Privacy Policy

The Essential Fly will NOT disclose the information we collect to outside parties.  We do not sell, trade or rent your personal information to others. We use the information we collect on the site to make shopping at our store possible and to enhance your overall shopping experience.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses.

Latest Customer Reviews
Rating:  
Nano Silk 50D Brown 200m
Wednesday, 26 November 2014  |  James

i just love this super fine silk thread.. Any thread will do to cover the hook shank but this is the tread that really gives strength to the fly


Rating:  
Semperfi pro dubbing
Tuesday, 25 November 2014  |  Roger

Received my Semperfi Pro dubbing today and must say I was impressed. All the dubbing I will need for the rest of my life, and everything in a beautifully binder

The Essential Fly
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